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  • Solved
    EASmarketing on September 29, 2020
    3 Replies
    We want our team on the tools to have pretty limited access. to hubspot If I give them View access to Contacts - can they see all the emails associated with that contact? We'd prefer them not to. Also I have given them no sales access but ...
    Community Manager
    June 21, 2021 15:13
    Hello @ESørensen , could you please provide us more details on what permissions you would like to have in your account? As HubSpot is always updatin...
  • Solved
    Rapidgixer on September 27, 2020
    2 Replies
    Hi all, just wondering if it is possible to change the email address calendar invites come from? I know this is possible for emails and this is working fine from my 2 email addresses but the calendar invites are being sent from my personal Gmail ac...
    September 28, 2020 01:19
    Thank you very much for the help. Its something that will help and also brought my attention to a sync issue too 🙂 Thanks again!
  • Ronaldo12 on September 26, 2020
    1 Replies
    I've been using Hubspot CRM through a specific email account named beginner piano for a long time. Recently the server for this email address was shut down, such that the email address now doesn't work anymore. Unfortunately I did not react fast an...
    Community Manager
    September 28, 2020 12:38
    Hello @Ronaldo12 Could you please submit this information such as the account ID, old email, and new email on this form at the end of this ...
  • Solved
    Mikel4321 on September 24, 2020
    5 Replies
    Hello Hubspot folks! I have a head scratcher and I need help. I am trying to figure out the best configuration for my permissions to allow access to my companies. I have 3 departments, each assigned to the own branch in the permissions tree. Histori...
    February 03, 2021 07:20
    Hi Sara, Did you receive answers to your 3 questions above? I just came across this issue and have the same questions.
  • Solved
    ppc on September 24, 2020
    2 Replies
    I do not receive the notification to map my email from Hubspot to Slack. They have two different email addresses. I have read all the directions, but I never receive the notification to map the two different email addresses and I don't want to chang...
    September 28, 2020 08:12
    Hi, Thank you for the answer. I am now able to map the email address, but it looks as though the messages aren't coming through even after verifying ...
  • Solved
    Andyking on September 24, 2020
    4 Replies
    I have completed the intergrate email step of setting up my account, and HubSpot tells me that this has been done, but I do not have any of my contacts synced and I do not have the BCC option to ensure emails intergrate with hubspot. We use Outloo...
    September 28, 2020 06:44
    Hiya, this is now up and working - thanks so much for getting back to me! Have a great week.
  • GIFT on September 22, 2020
    1 Replies
    I'm new and really struggling and still not sure if this is the right solution for me! I have a Counseling ministry. I have an assessment that I charge my cost for and then I turn around usually a week later and pay that back out. Beyond that I tell...
    HubSpot Alumni
    September 23, 2020 00:33
    Hi @GIFT , Thanks for reaching out. I want to tag in some subject mater experts to see if they have any suggestions. Hi @willsmith @Jon...
  • Solved
    Bwally76 on September 21, 2020
    1 Replies
    Hi, I am cancelling the email service associated with my Super Admin (me) account. I can't seem to figure out how to change the main account default email address that I used to create the account with originally. Once my email service is cancell...
    Hall of Famer
    September 21, 2020 22:31
    Hi @Bwally76 , You should be able to change your email address in Settings > Security > Email address : (I've check...
  • bmtoll on September 21, 2020
    1 Replies
    My account got deleted with all my contact and data - due to inactivity. The email to warn me about this got sent to my spam or I would have accessed the account in time. My account had included all old contacts prior to business school about a year...
    Community Manager
    September 22, 2020 02:15
    Hey @bmtoll Thank you for reaching out! Your account was deactivated due to an extended period of inactivity. I was able to have your...
  • arohilla on September 20, 2020
    1 Replies
    Hi, So I had a HubSpot account (which I mainly used for Email tracking). Connected domain I used to sign-in via my Google Account. Recently, the sales extension (email tracking) stopped working. I tried troubleshooting but couldn't g...
    Community Manager
    September 21, 2020 06:55
    Hello @arohilla We are able to transfer certificates to your new user and account, but there is not a way to "merge" both accounts together....
  • Solved
    JPDumas on September 18, 2020
    4 Replies
    Hi, I need some help. I have four domains all connected to one G Suite Account. One primary and three secondary. This lets our team use the emails they need and some powerusers switch between emails without being on a separate account. The s...
    September 24, 2020 02:38
    Great thank you!
  • hubxoss on September 18, 2020
    1 Replies
    Hello guys, I've been trying to unlock this but can't seem to find a way Its in my Settings > CRM > Tickets but its locked on "On" and there is no way to make it off. I would like to turn it off so i could have all my conversations with ...
    HubSpot Employee
    September 18, 2020 03:20
    Hey @hubxoss ! Thanks for reaching out! This needs to be edited within the connected channel itself. If you click the link below the to...
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