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Solved
EASmarketing on September 29, 2020
We want our team on the tools to have pretty limited access. to hubspot If I give them View access to Contacts - can they see all the emails associated with that contact? We'd prefer them not to. Also I have given them no sales access but read more
3 upvotes
5 Replies
Accepted Solution
Hall of Famer | Partner
September 29, 2020 22:53
Hi @EASmarketing , If you give HubSpot users contacts access, they will be able to see all emails associated with that contact. Access can cur...read more
Solved
Rapidgixer on September 27, 2020
Hi all, just wondering if it is possible to change the email address calendar invites come from? I know this is possible for emails and this is working fine from my 2 email addresses but the calendar invites are being sent from my personal Gmail ac read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 27, 2020 22:03
Hi @Rapidgixer , You should be able to review and change your connected calendar seetings in the meetings tool: Settings > Sales > Meeti...read more
Ronaldo12 on September 26, 2020
I've been using Hubspot CRM through a specific email account named beginner piano for a long time. Recently the server for this email address was shut down, such that the email address now doesn't work anymore. Unfortunately I did not react fast an read more
0 upvote
1 Reply
Community Manager
September 28, 2020 12:38
Hello @Ronaldo12 Could you please submit this information such as the account ID, old email, and new email on this form at the end of this ...read more
Solved
Mikel4321 on September 24, 2020
Hello Hubspot folks! I have a head scratcher and I need help. I am trying to figure out the best configuration for my permissions to allow access to my companies. I have 3 departments, each assigned to the own branch in the permissions tree. Histori read more
1 upvote
5 Replies
Accepted Solution
HubSpot Employee
September 24, 2020 13:30
Hey Mikel- Cheers for engaging with the community. I have a question on this one- You mentioned that your reps "do assign themselves and the o...read more
Solved
ppc on September 24, 2020
I do not receive the notification to map my email from Hubspot to Slack. They have two different email addresses. I have read all the directions, but I never receive the notification to map the two different email addresses and I don't want to chang read more
0 upvote
2 Replies
Accepted Solution
HubSpot Employee
September 24, 2020 06:46
Good afternoon, Let's see if we can help you sort this. Have you tried the following steps: Go to your Profile and Preferences Click o...read more
Solved
Andyking on September 24, 2020
I have completed the intergrate email step of setting up my account, and HubSpot tells me that this has been done, but I do not have any of my contacts synced and I do not have the BCC option to ensure emails intergrate with hubspot. We use Outloo read more
0 upvote
4 Replies
Accepted Solution
HubSpot Employee
September 24, 2020 06:38
Happy to help @Andyking Let me go how it goest after installing the extension, you can do the following test: navigate to your Outloo...read more
GIFT on September 22, 2020
I'm new and really struggling and still not sure if this is the right solution for me! I have a Counseling ministry. I have an assessment that I charge my cost for and then I turn around usually a week later and pay that back out. Beyond that I tell read more
0 upvote
1 Reply
HubSpot Alumni
September 23, 2020 00:33
Hi @GIFT , Thanks for reaching out. I want to tag in some subject mater experts to see if they have any suggestions. Hi @willsmith @Jon...read more
Solved
Bwally76 on September 21, 2020
Hi, I am cancelling the email service associated with my Super Admin (me) account. I can't seem to figure out how to change the main account default email address that I used to create the account with originally. Once my email service is cancell read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
September 21, 2020 22:31
Hi @Bwally76 , You should be able to change your email address in Settings > Security > Email address : (I've check...read more
bmtoll on September 21, 2020
My account got deleted with all my contact and data - due to inactivity. The email to warn me about this got sent to my spam or I would have accessed the account in time. My account had included all old contacts prior to business school about a year read more
0 upvote
1 Reply
Community Manager
September 22, 2020 02:15
Hey @bmtoll Thank you for reaching out! Your account was deactivated due to an extended period of inactivity. I was able to have your...read more
arohilla on September 20, 2020
Hi, So I had a HubSpot account (which I mainly used for Email tracking). Connected domain geekify.info. I used to sign-in via my Google Account. Recently, the sales extension (email tracking) stopped working. I tried troubleshooting but couldn't g read more
0 upvote
1 Reply
Community Manager
September 21, 2020 06:55
Hello @arohilla We are able to transfer certificates to your new user and account, but there is not a way to "merge" both accounts together....read more
Solved
JPDumas on September 18, 2020
Hi, I need some help. I have four domains all connected to one G Suite Account. One primary and three secondary. This lets our team use the emails they need and some powerusers switch between emails without being on a separate account. The s read more
0 upvote
4 Replies
Accepted Solution
Key Advisor | Gold Partner
September 18, 2020 19:06
Hi @JPDumas We use multiple domains names, in G Suite, with HubSpot and it all works really well. In our case we have have multiple To...read more
hubxoss on September 18, 2020
Hello guys, I've been trying to unlock this but can't seem to find a way Its in my Settings > CRM > Tickets but its locked on "On" and there is no way to make it off. I would like to turn it off so i could have all my conversations with read more
0 upvote
1 Reply
HubSpot Employee
September 18, 2020 03:20
Hey @hubxoss ! Thanks for reaching out! This needs to be edited within the connected channel itself. If you click the link below the to...read more
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