Your account is already connected to a hubspot account

[elosrebe]

I have confirmed that the "extension" has been revoked in my Stripe account.    But it is still giving me this error when I try to connect my Stripe account to a new Hubspot account.

[elosrebe]

I am now finding that even when I "revoke" it on the Stripe side - when I try to reconnect it to my new Hubspot instance it is failing stating the same thing BUT ... it is adding the extension back into my Stripe account....

[STierney]

Hey @elosrebe - thanks for posting in the Community.

I'd like to clarify - the issue is that you've disconnected your Strip account from one HubSpot portal, and now you're attempting to connect it to another HubSpot portal. But when doing so, you're encountering the error "Your account is already connected to a hubspot account," is that correct?

If so, can you confirm what steps you've taken to ensure that you disconnected Stripe from the previous HubSpot portal? Was it the steps listed here?

Shane, Community Manager

[elosrebe]

Yes your understanding is correct.

I have logged into my Stripe account.   Went to the connected apps and "revoked" access to the previous Hubspot instance that I had (and no longer have access to it doesn't exist)

So now I have gone to try to connect my Stripe account to my new Hubspot account and it is still giving me an error that my Stripe account is still connected to a previous Hubspot instance.

I'm not sure what else to do.

[Jigar_Thakker · Accepted solution]

Hi @elosrebe,

As you don’t have access to the old HubSpot Account, the best way to resolve this issue would be to raise a ticket with support within HubSpot.

They can help to safely detach your Stripe account from the old HubSpot on the backend.

Things to keep handy:

• Stripe account ID (format: acct_...).
• Exact error text or an SS from the Stripe connection screen in HubSpot.
• Confirmation and date/time you clicked Revoke in Stripe > Connected apps.
• Old portal info ((domain/id)), if you have it.

Reference: https://knowledge.hubspot.com/payment-processing/commerce-account-overview

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !