Account & Settings

JulBell
Participant

Wordpress Tracking

SOLVE

Hello everyone;

 

I would like to track all visits to laboiteacocktails.fr

--> The HubSopt plug-in is installed on the Wordpress site.


But the tracking code doesn't work. The problem seems to be with cookies  (see here vs. on the Decathlon website).

 

We use axept.io for cookies and the configuration seems fine.

 

Any idea what's causing the problem?

Thanks,

Jules

 

0 Upvotes
1 Accepted solution
trevordjones
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Wordpress Tracking

SOLVE

Hi @JulBell ,

 

The second link isn't working for me, so I am not able to see what you want to share.  However, when I view source on https://laboiteacocktails.fr/, I don't see the tracking code at all. 

 

You could try copying the tracking code from your HubSpot portal at Settings > Tracking and Analytics > Tracking Code and pasting the code into a custom HTML tag in your Google Tag Manager instead of using the plugin to see if that works better for you.  Plugin conflicts can be frustrating to resolve in WordPress.

 

Additionally, I wonder if you have considered using HubSpot's GDPR compliance tools to manage cookies?  This would eliminate potential conflicts between apps. 

- Trevor
If my post solves your problem, please accept it as a solution.

View solution in original post

2 Replies 2
trevordjones
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Wordpress Tracking

SOLVE

Hi @JulBell ,

 

The second link isn't working for me, so I am not able to see what you want to share.  However, when I view source on https://laboiteacocktails.fr/, I don't see the tracking code at all. 

 

You could try copying the tracking code from your HubSpot portal at Settings > Tracking and Analytics > Tracking Code and pasting the code into a custom HTML tag in your Google Tag Manager instead of using the plugin to see if that works better for you.  Plugin conflicts can be frustrating to resolve in WordPress.

 

Additionally, I wonder if you have considered using HubSpot's GDPR compliance tools to manage cookies?  This would eliminate potential conflicts between apps. 

- Trevor
If my post solves your problem, please accept it as a solution.

JulBell
Participant

Wordpress Tracking

SOLVE

Thanks Trevor, i'll try !!

0 Upvotes