WordPress Plugin "Account Disconnect Error"

webied
Member

I have an old account that was purged, and now I need to create a new account but when trying to disconnect the old account I'm getting an error to contact support!

 

See error: https://cl.ly/9d3094646e0d

 

I reached out to support and they asked to post the error here.

 

Thanks for any help! 

0 Upvotes
3 Replies 3
jennysowyrda
Community Manager

Hi @webied,

 

Have you created a new portal associated with your email address? 

 

If you can send me a video of where you are encountering this error (and confirm it occurs across multiple browsers and through an incognito window) that would be great as well.

 

Thank you,
Jenny

0 Upvotes
davidlykhim
HubSpot Employee

Hi @webied are you still having this issue? I ran into a similar bug and we've released updates that should have fixed this. Let me know if you're still running into challenges.

0 Upvotes
ayorhan
Member

I am still having this error with latest version of the HubSpot plugin. Cannot disconnect old account.

0 Upvotes