Why doesn't my company information display under Account & Billing for Sales Free?

SOLVE
David_yyc
Member

Hey there! 

 

I am getting this weird glitch where I am not seeing company information. I have cleared cache and cookies.

 

Account and Billing ErrorAccount and Billing Error

 

 

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1 Accepted solution

Accepted Solutions
roisinkirby
Solution
HubSpot Product Team

Hey @David_yyc apologies for the delay here. Our Product Team have confirmed that this page is used for HubSpot customers who have a contract with HubSpot (e.g paying for HubSpot Sales Pro). Have you at any staged paid for your HubSpot account?

View solution in original post

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10 Replies 10
roisinkirby
HubSpot Product Team

Hey @David_yyc thanks for posting. Are you still experiencing this issue after logging in/out?

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David_yyc
Member

Ya, I've also tried clearing cache and cookies.

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roisinkirby
HubSpot Product Team

Hey @David_yyc can you submit your company details following the instructions and linked form on this knowldge article: https://knowledge.hubspot.com/articles/kcs_article/account/how-can-i-change-the-company-name-on-my-c...

This should update for you 🙂

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David_yyc
Member

Hi there,

That option is just not available. 

 

2017-03-28_18-28-54.png

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roisinkirby
HubSpot Product Team

Hey @David_yyc I have escalated this to our Product Team and will let you know as soon as I have a resolution. Thank you for your patience - Ró

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julioabad
Member

I have the same issue, after importing data, one company does not shows in the common listing. However if I do a search with the name, it sows with all deatails and contacts.

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roisinkirby
HubSpot Product Team

Hi Julia, this is a separate issue to the one @julioabad has described. Could you please post to this support board including links to the records you can find, and screenshots where appropriate? Thank you!

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roisinkirby
Solution
HubSpot Product Team

Hey @David_yyc apologies for the delay here. Our Product Team have confirmed that this page is used for HubSpot customers who have a contract with HubSpot (e.g paying for HubSpot Sales Pro). Have you at any staged paid for your HubSpot account?

View solution in original post

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David_yyc
Member
We have not paid yet no
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roisinkirby
HubSpot Product Team

In which case, it is working as normal that this page is not pulling through any data, this only applies to users who have a subscription with HubSpot - e.g. Sales Pro. 

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