Why does my old HubSpot data appear in a new account in HubSpot?

[SalvoMica]

I used for 5 years Hubspot with my work e-mail.

Two days ago, I created another hubspot account with my personal e-mail (a gmail). Different prospects, deals, etc...

But now when I use the personal mail I can see just the hubspot linked to my professional mail...Why?

[karstenkoehler · Accepted solution]

Hi @SalvoMica,

Generally, you can switch between accounts like described here if you're using the same email address to login: https://knowledge.hubspot.com/account-management/manage-multiple-hubspot-accounts

If you created your new HubSpot portal with a new address, you need to first log out, then pick the right address to login.

If that's not helping, please provide a bit more context.

Best regards!

[karstenkoehler · Accepted solution]

Hi @SalvoMica,

Generally, you can switch between accounts like described here if you're using the same email address to login: https://knowledge.hubspot.com/account-management/manage-multiple-hubspot-accounts

If you created your new HubSpot portal with a new address, you need to first log out, then pick the right address to login.

If that's not helping, please provide a bit more context.

Best regards!

[SalvoMica]

Thank you for your answer.
The problem is:
Before I used the [email 1] (professional mail address)
Now I am using [email 2] (personal mail)
And I created with my Gmail a new HubSpot account from scratch. Different
sales pipeline, different deals, different contacts, etc.. Now, when I log
in with [email 2] I found the data I put into
[email 1] ...

What I missed...?

Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

[karstenkoehler · Accepted solution]

@SalvoMica that sounds like you created a new user in your existing account: https://knowledge.hubspot.com/account-management/add-hubspot-users

If you want to create a new account, follow the link from the first paragraph here in a private window: https://knowledge.hubspot.com/get-started/set-up-your-account