Verification code sent to inactive email address

Occasional Contributor

I've been using Hubspot CRM through a specific email account for a long time.

Recently the server for this email address was shut down, such that the email address now doesn't work anymore. Unfortunately I did not react fast and update the login email address to Hubspot, meaning that I now no longer can log in.

I am currently traveling, so this may be why Hubspot sent me a verification code - that never happened before. Hubsput must be able to see that the email bounces due to the email address not existing anymore.

Can someone help me to access my account?

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Community Manager

Hi @xauxatz2,

 

While it is expected behavior to receive confirmation emails from time to time, I am going to direct message you to ensure you are all set!

 

Best,

Jenny


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Occasional Contributor

Yes, I can confirm I did not receive the verification email, since that email address no longer exists. I can provide the email address to you, if I have a way to contact you directly. Then you can quickly see that I am correct, that my name matches the account on file, and that the email address for login no longer works.

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Occasional Contributor

Hi Jenny

We still haven't heard from you. Can you help?

Regards,

Claus

 

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Community Manager

Hi @xauxatz2,

 

Thanks for checking in! I just direct messaged you with next steps.

 

Thanks,
Jenny


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New Contributor

Hi, I am facing the same problem.

 

Can someone help me on this?

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Community Manager

Hi @huaiyue,

 

Can you please confirm what roadblock you are hitting and what series of events led to this roadblock?

 

As each log in situation is different, I want to ensure I advise on proper next steps.

 

Thank you,
Jenny


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New Contributor

Hi Jenny, my login email account has been deleted so i cannot access the email to retrieve the verification code.

 

Can you update my login email for my hubspot account or provide any other solutions?

 

Thanks.

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Community Manager

Hi @huaiyue,

 

Can you please direct message me the old email address and account number, as well as your new email address? I am happy to investigate this matter further for you.

 

Thank you,
Jenny


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