Verification Emails and code not received

NikG
Participant

Dear HubSpot team,

 

I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We've sent a single-use code to your email address, x'',  however, she is not receiving the code. She already checked the spam/junk folder and allowlisted your domain.

 

Are you able to assist with the matter and help us solve the situation?

Awaiting your reply and further instructions.

 

Thanks,Nik

9 Replies 9
sharonlicari
Community Manager

Hey @NikG 

 

Thank you for reaching out. Could you please confirm you have included noreply@hubspot.com in your email server allowlist?

You can find more information about this here 

 

Best

Sharon


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0 Upvotes
NikG
Participant

Hi Sharon,

 

Thank you for your message.

 

As stated previously,   noreply@hubspot.com is included in the allow list and since the user is unable to login, other internal profile settings are inaccessible.

 

Regards,

Nick

0 Upvotes
sharonlicari
Community Manager

Hey @NikG 

 

Thank you for confirming, I'm checking our systems and we received the response " 250 2.6.0 <x Queued mail for delivery"

 

Usually, 250 responses mean, users email server told us they successfully received the email. 

I'd recommend reaching out to your IT team to verify where on the server the email ended up. You can share this article with your team for the next steps. 

 

Once you are able to identify what happened, then your colleague will need to request the code again. 

 

Thanks 

Sharon


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0 Upvotes
MChaubey5
Member

Dear Sharonlicari, 

 

In my other company email Id I am unable to loggged into the CRM. I am not reciving the Varification Code. Can you let me know a process to migrate the Email Address to another Company Email Address.

0 Upvotes
sharonlicari
Community Manager

Hi @MChaubey5 

 

Could you please confirm you have included noreply@hubspot.com in your email server allowlist? You can find more information about this here 

 

Once this is done, you should be able to request the code and login and then change your user email address following these steps.

 

Thanks

Sharon


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tempacc
Member

Did you ever manage to solve this issue? I am having the same problem and this is the ONLY account on my hubspot so I have no way of logging in.

0 Upvotes
TiphaineCuisset
Community Manager

Hi @tempacc 

 

I've replied to you on this other thread 

 

Thank you

Best

Tiphaine


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0 Upvotes
royroyroy
Member

I have a working HubSpot account and am starting a new company MomieGo. I have tried to set up a new account using the email *removed for your privacy* but I don't get the verification email. Have pinged you a dozen times today and have verified that the email account is working. Really need to get this set up ASAP...

0 Upvotes
MiaSrebrnjak
Community Manager

Hi @royroyroy,

 

Thank you for reaching to the Community! I checked the email you provided in your message and noticed that it bounced on our side - I've unbounced the email and sent you a resubscription email - you shouldn't have email deliverability issues after you've confirmed and updated your email notification subscriptions. Your colleague can resend the user invitation email from your HubSpot account (Settings > Users & Teams) and you should be all set! 

 

Don't hesitate to reach out if you'll have additional questions or concerns. 

 

Thank you!

 

Mia


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