Sep 2, 2020 7:54 AM - last edited on Sep 3, 2020 10:35 AM by sharonlicari
Dear HubSpot team,
I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We've sent a single-use code to your email address, x'', however, she is not receiving the code. She already checked the spam/junk folder and allowlisted your domain.
Are you able to assist with the matter and help us solve the situation?
Awaiting your reply and further instructions.
Sep 3, 2020 4:51 AM
Thank you for reaching out. Could you please confirm you have included firstname.lastname@example.org in your email server allowlist?
You can find more information about this here
Sep 3, 2020 10:35 AM
Thank you for confirming, I'm checking our systems and we received the response "
Usually, 250 responses mean, users email server told us they successfully received the email.
I'd recommend reaching out to your IT team to verify where on the server the email ended up. You can share this article with your team for the next steps.
Once you are able to identify what happened, then your colleague will need to request the code again.
Dec 15, 2020 6:18 AM
Once this is done, you should be able to request the code and login and then change your user email address following these steps.
Apr 30, 2021 5:55 AM
I've replied to you on this other thread
2 weeks ago - last edited 2 weeks ago by MiaSrebrnjak
I have a working HubSpot account and am starting a new company MomieGo. I have tried to set up a new account using the email *removed for your privacy* but I don't get the verification email. Have pinged you a dozen times today and have verified that the email account is working. Really need to get this set up ASAP...
2 weeks ago
Thank you for reaching to the Community! I checked the email you provided in your message and noticed that it bounced on our side - I've unbounced the email and sent you a resubscription email - you shouldn't have email deliverability issues after you've confirmed and updated your email notification subscriptions. Your colleague can resend the user invitation email from your HubSpot account (Settings > Users & Teams) and you should be all set!
Don't hesitate to reach out if you'll have additional questions or concerns.