We have noticed that suddenly users have lost access to Hubspot to edit things. Although promised in all communication nothing would change, only half of my users now has a core seat. The rest has been put on view only.
Still trying to resolve this with our new customer succes manager. But so far no understanding our empathy.
We have a contract for 3 years and this is clearly a breach of it, since our current contract shows no user limit or user license agreement.
This is a great way to lose your customers Hubspot! Bravo!
Hey @HanzWil, thank you for posting in our Community!
I can understand how this situation must be. To help resolve this, could you check if any specific permissions were changed or if there was a downgrade in user roles? It would also be helpful to get aspecific example of what was lost (editing access, features, etc.). You can DM me by clicking on my profile> message.
This information could help in finding a clearer solution, I would also recommend to please continue working with your CSM on this case.
