Use an alias to record bcc emails

[PProchno]

Hi, the BCC address works great when sending an email fro the main email account on my hubspot.
I also have an alias configured, but when I bcc the hubspot address when sending email with the alias, nothing happens. Is there a way to fix this?

[karstenkoehler]

Hi @PProchno,

You would have to make sure that for this alias the requirements are also met, as outlined here: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

There are some specifics for aliases, alternatively connect it as an additional personal address or add an additional user for it.

Best regards!

[PProchno]

I have all set, all boxes checked, but it does not work

[karstenkoehler · Accepted solution]

@PProchno out if these three, which did you choose? Have you tried one of the others?

• A user in your account.
• One of your connected personal emails.
• An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).

In any case, if you're certain and have double checked all requirements and it's not working, you are apparently experiencing buggy behaviour and I'd recommend reaching out to HubSpot support in-app.