Account & Settings


Unauthorised use of credit card

An account has illegally been using my credit card to pay for a HubSpot subscription for over 1 year.

I do not have access to the account so I cannot cancel the subscription. 


My credit card also cannot cancel future payments. 

I've sent emails to hubspot support but have received nothing. Please advise what to do. 

1 Reply 1
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Unauthorised use of credit card

@OHan I'm sorry you've had to deal with the frustration and inconvenience that comes with having your credit card information stolen/misused.


If the credit card company won't stop future payments, the only alternative I can think of would be to cancel the credit card completely and file a fraud claim to recoup the previously payments.


I'm not sure how HubSpot would be able to help, I can't imagine there's a way for them to isolate the account that is charging your card since credit card payment information is encrypted within the billing settings.


If my reply answered your question please mark it as a solution to make it easier for others to find.

Jennifer Nixon - Delivery Lead at Aptitude 8

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