Unable to update email in account

[JSkeen]

Unable to update the email in my account. The system shows that the email is "still pending verification on an already existing HubSpot Account" even though that account doesnt exist.

[JSkeen]

I went ahead and tried again and it worked. Thank you.

[kvlschaefer]

You're welcome, @JSkeen!

Glad to hear it worked 🙂 

Have a great day,

Kristen

[kvlschaefer · Accepted solution]

Hi @JSkeen,

Thank you for reaching out to the Community!

Can you confirm that you tried out the steps in this help article? Can you please provide screenshots of what you're seeing on your end? The more screenshots and information you can provide on what step you're stuck at, the better I can advise on next steps.

Thanks!

Best,

Kristen