Unable to login to Hubspot using Chrome

[TraceySmith]

Two weeks ago, logging into Hubspot using Chrome just stopped, with the below error message.  I have followed the instructions in the "this article" link, and was not succesful. 

Have a logged a support ticket, and done as requested - haven't heard back, even after sending 2 follow-up emails.

Microsoft Edge has no problems logging me in.

Any ideas???

[TraceySmith]

Thank you for your very useful information - I'll remember this.

What I did was turn off all extensions, then turned them back on one by one - each time logging in and out of Hubspot.

All extensions are now turned back on, and logging in isn't an issue!

[TraceySmith]

Thanks Karsten for a quick response.

I had tried all of the above, but went through the steps again.  Very weird outcome.

1. deleted cache/cookies for all time - not able to login
2. was able to log in using incognito/private
3. disabled all extensions, then turned on 1 extension at a time, tested the login - and was successful every time I turned back on an extension.

Not sure what changed, but am now able to log back in using Chrome!

[karstenkoehler]

@TraceySmith Well, glad that the troubleshooting steps solved it 🙂

[karstenkoehler · Accepted solution]

Hi @TraceySmith,

Could you elaborate on "done as requested"? Could you confirm you did all of the below?

• Clear cache/cookies (helps rule out cache related issues)
• Try private window (stronger way to check cache related issues)
• Disable all extensions (rules out that extensions are interfering with the login)
• Try Chrome on a different device (rules out any device-related issues or additional software interfering)

Could you also confirm that you're using vanilla Google Chrome (not a Google Chrome fork or another Chromium based browser), but the official Google Chrome as listed here...

https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

Have you also made sure to check for browser updates?

Best regards