Unable to connect WhatsApp

[Marketing_Wakaz]

I am unable to connect to my WhatsApp number. it says it is already connected

[Gaurav_Aggarwal · Accepted solution]

@Marketing_Wakaz 

Basically, your WhatsApp business account number should not be connected anywhere else before connecting it to HubSpot you have to disconnect it from wherever it is connected now. 

[Marketing_Wakaz]

Does uninstalling/disconnecting mean removing WhatsApp from the Facebook Business Suite, specifically from Facebook and Instagram?

I am still unable to connect my WhatsApp with HubSpot

[Marketing_Wakaz]

Thank you for the clarification regarding connecting my WhatsApp business account to HubSpot.

Is it possible to import my old WhatsApp chat history into the CRM after integration? If so, could you please share the process or any necessary steps to achieve this?

[Lucila-Andimol]

Hi @Marketing_Wakaz 

so when you delete the app all history is lost

but you can build a manual excel file with your conversations and import that

or log it into contacts manually.

But there is no current sync for this from Facebook/Whatsapp itself.

[Gaurav_Aggarwal]

Hey @Marketing_Wakaz 

Only new messages after you connect your WhatsApp Business Account will sync to HubSpot. Historical conversations will not be synced to Know more kindly check this article here

[Lucila-Andimol · Accepted solution]

Hi @Marketing_Wakaz 

to able to connect Whatsapp business with your HubSpot portal

you need first to uninstall it from all devices/app/phones.

Here is an article with things to consider when conneting both apps: https://info.andimol.co/en/pros-and-cons-of-integrating-whatsapp-with-hubspot.

Let us know if you have any other question.

Hope this helps

[Marketing_Wakaz]

my WhatsApp business number is not currently connected to any software or integration. This is the first time I am setting it up with HubSpot.

[Gaurav_Aggarwal]

Hey @Marketing_Wakaz 

The phone number you use must not be connected to another WhatsApp account, WhatsApp for Business App, or another WhatsApp integration. If the number is already associated with another WhatsApp account, you must first disconnect it before connecting it to HubSpot.

Kindly follow the instructions mentioned in this article here: https://knowledge.hubspot.com/inbox/connect-whatsapp-to-the-conversations-inbox 

[Marketing_Wakaz]

Thank you for the information. I would appreciate it if you could elaborate further on the process of connecting a business phone number to HubSpot, especially when the number is currently in use with WhatsApp for Business.

[Gaurav_Aggarwal · Accepted solution]

@Marketing_Wakaz 

Basically, your WhatsApp business account number should not be connected anywhere else before connecting it to HubSpot you have to disconnect it from wherever it is connected now.