Unable to connect Personal Email

[RLarsen6]

I worked with my vendor's technician (aplus.net) and a HubSpot technician but did not succeeed in attaching my personal email to hubspot. I conformed that the email address is supported by both POP3 (not Hubspot compatible) and IMAP (is Hubspot compatible. regardless of the server addresses i used (incoming and outgoing were both securemail.aplus.net and the Port numbers I used (all the normal ones) I could not get Hubspot to accept my email. Any ideas what I might try to get email attached to Hubspot?

[PamCotton]

Hello @RLarsen6 ,

Welcome to HubSpot Community, wanted to share this community post here with more information. And also this knowledge base here :

Can I connect my inbox to HubSpot via POP3?

No. HubSpot only provides the ability for users to connect their inboxes to HubSpot via IMAP. POP3 and IMAP are both methods used to access your email from a server.

POP3

POP3 downloads the email to your machine. When an email is sent to your email address, it's stored on your email server. When you open your email client, the email client will actually download the email to your device. Once it's downloaded to your device, it is removed from the email server and only stored locally on your machine.

For example, if you have your email set up via POP3 and open your email on your mobile device, it will download the emails there. If you check your email on a computer, there won't be any emails to show you since they were already downloaded to your mobile phone.

IMAP

IMAP allows you to access their emails across devices. When you access your email via IMAP, it keeps the original email on the email server and simply downloads a local copy of the email to your device. This way, you can access all of your email on any device, at any time.

HubSpot needs to be able to access your email at all times. For this reason, your email needs to always be available on your email server so that HubSpot can see it. Connecting via IMAP allows for this; POP3 doesn't.

If you're looking at your email client settings and notice that you're set up via POP3, you'll need to work with your IT team to change this to IMAP. Once that's done, you should see the IMAP/SMTP servers and ports in your email client settings to input into HubSpot to connect.

I hope this information helps.

Pam

[RLarsen6]

Thank you for that excellent explantion showing the differences between POP and IMAP. I did not know. That being the case, I am working with an IMAP situation. Is there additional information that would be helpful to discerning what might be causing the failure?

[PamCotton]

Hello @RLarsen6yes we can,  I was able to see the email associated with your Community user has an error connecting associated with the following (SMTP settings incorrect). Our recommendation is to please follow the steps for this specific error listed in our knowledge base here.

Thank you,

Pam