Unable to change contact cards

GGrowth
Member

I am logged in as Super Admin to my HS account. When I click on ''Choose properties for contact association cards'' Under record customisation it tells me I need admin permission to make changes. 

I hae spoken to a couple of people from the hubspot team. The first asked me to clear cookies and cache and open in an incogneto brouser. The problem was still there. The second had a look in my account and couldn't see why that was happening so asked me to post here. 

Thanks

Sam 

0 Upvotes
5 Replies 5
bsheen
HubSpot Moderator

Hi @GGrowth,

 

Thanks for reaching out to the Community!

 

I do you see you as a Super Admin and you should have access to this feature as described in Customize record cards and sidebars.

If you have verified you are logged into the correct account, cleared your cookies/cache, and tried this in an incognito window but are still seeing this error, can you post a picture of your Console Logs here?

Collecting console logs (Chrome browser only)

Please feel free to DM me as well and we can take a look at this together. 

 

Best,

Brendan

GGrowth
Member

Hi Brendan

Thank you for getting back to me so quickly. Here is the info
you requested.

www.google-analytics.com/analytics.js:1 Failed to load resource:
net::ERR_BLOCKED_BY_CLIENT
DevTools failed to load SourceMap: Could not load content for
chrome-extension://gannpgaobkkhmpomoijebaigcapoeebl/bundle.min.js.map: HTTP
error: status code 404, net::ERR_UNKNOWN_URL_SCHEME

Many thanks

--
Sam Dinsmore

0 Upvotes
GeorgeThomas
Guide | Diamond Partner

@GGrowth,

 

I know this is going to sound stupid but, did you log out and log back in?

I have been tricked by that simple issue before. Meaning, if you were logged in while they changed your permissions ...

Try that and or let me know if you did.


Did this post help solve your problem? If so, please mark it as a solution.


George B. Thomas

Inbound Evangelist

LearningOps | Impulse Creative

Trainer, Speaker, Catalyst

239-244-8812
george@impulsecreative.com
https://impulsecreative.com

bsheen
HubSpot Moderator

Good call, @GeorgeThomas!

If this does not solve the issue, @GGrowth, our next step is to look at your browser extensions directly. Are you using Chrome as a browser? Do you have any Ad Blocking extensions installed such as AdBlocker? The ERR_BLOCKED_BY_CLIENT error usually occurs from an Ad-Blocking plugin, i.e. (Adblocker). Our next troubleshooting step would be to disable all extensions and attempt to save the contact association card settings.

Please feel free to DM me and we can take a look at this together. 

 

Best,

Brendan

GGrowth
Member
Hi Brenda

Thank you for getting back to me. I have Bitdefender running on my
computer.

Many thanks

--
Sam Dinsmore
Project Delivery
07859748066
greenergrowth.co.uk

--




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