Two Factor authentication - text message set up verification code error

[NvonTersch]

When trying to set up text message as my back up two factor authentication method, I recieve the text message, yet HubSpot will not acknowledge the code (its correctly entered) and says there is an error.

I have tried the date and time settings in android (as per hubspot help) but this did not work. 

How can I set this up and resolve the hubspot error?

[BérangèreL · Accepted solution]

Hi @NvonTersch and welcome, we are delighted to have you here!

Thanks for reaching out to the HubSpot Community!

What is the exact error message (without confidential information) you are seeing, please?

I'd like to share these resources that might help you:

- Two-factor authentication | Frequently Asked Questions
- Reset your two-factor authentication

If you are still seeing this behavior, you can fill the form at the bottom of this article "Log in to HubSpot".

I hope this helps!

Have a great day!

Best,
Bérangère