Trouble with "Getting Started -> Install the HubSpot sales extension"?

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New Contributor

I saw someone else was having this issue but the post didn't get answered by Hubspot.

Here are two videos to better elaborate on what I am experiencing. To Hubpot: If you watch you can feel my frustration.

There are two problems:

1) Hubspot fails to detect that the extension has been installed!

2) The extension itself doesn't work!

http://cry.nycweb.io/R&E01.mp4 (Doesn't work on Chrome)

http://cry.nycweb.io/R&E02.mp4 (Doesn't work on Safari)

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New Contributor

Don't Hubspot staffs monitor this forum?

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HubSpot Product Team

Hello shenkwen,

 

Sorry to hear you were having this frustrating experience! 

We recently made some changes that should have addressed this. Please let me know if this issues is still persisting- I'd love to chat!

 

Best,

Flora