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MHeitmann
Member

Tracking E-Mails

SOLVE

Hi Everyone,

with the Hubspot-Team mostly OOO this week. I'm facing the following challenge: I've connected my Outlook E-Mail with Hubspot and I can send E-Mails properly. However, when a receiving a reply to my E-Mail this only pops up in my Outlook Account and not in Hubspot. 

 

Looking forward to your reply.

Best,

Matthias

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Tracking E-Mails

SOLVE

Hi @MHeitmann,

 

Not all incoming emails are logged automatically. Emails are only logged when they're replies and when they fulfill these criteria: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

Could you double check whether those criteria are met?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Tracking E-Mails

SOLVE

Hi @MHeitmann,

 

Not all incoming emails are logged automatically. Emails are only logged when they're replies and when they fulfill these criteria: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

Could you double check whether those criteria are met?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.