Account & Settings

KPalfy
Member

Tab will not load in normal window only in incognito mode

SOLVE

Hello there,

 

I have the issue, that when I log into my account non of the tabs will load (Contacts, Company, Deals) the tabs will keep loading forever, and when I open my account in incognito mode, everything works.

 

I already tried deleting the cookies and cache, but the issue still persist.

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1 Accepted solution
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Tab will not load in normal window only in incognito mode

SOLVE

Hey @KPalfy I would assume this is a caching issue if it's not happening in incognito, but since you've cleared your cache my best guess is that an extension is affecting this. If you disable all extensions does this still happen? Particularly if there's an ad/script blocking extension that's usually the culprit. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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4 Replies 4
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Tab will not load in normal window only in incognito mode

SOLVE

Hey @KPalfy I would assume this is a caching issue if it's not happening in incognito, but since you've cleared your cache my best guess is that an extension is affecting this. If you disable all extensions does this still happen? Particularly if there's an ad/script blocking extension that's usually the culprit. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.


KPalfy
Member

Tab will not load in normal window only in incognito mode

SOLVE

Hello @TomM2 , I removed the adblocker from Chrome and refreshed the page, and the problem is still there, nothing is working everything is just keeps loading. Do you know what else could be causing the problem?

0 Upvotes
TomM2
Key Advisor | Partner
Key Advisor | Partner

Tab will not load in normal window only in incognito mode

SOLVE

It's really hard to say without seeing your browser instance to be honest @KPalfy 

If you look in the javascript console do you see any errors? These would be in red, if you so see these if you could share a screenshot it might help point to the issue! 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Upvotes
KPalfy
Member

Tab will not load in normal window only in incognito mode

SOLVE

Hi @TomM2 , Have opened the javascript console and this is what is shows:

hubspot JS console.jpg

I hope this is the part that you were looking for, if you need screenshot froma  different tab, please let me know.

0 Upvotes