Super Admin no longer working at our company and we can't use their email

[SJobbsprek]

Hey

I’ve recently started as a digital marketer at a company. We have three free accounts but unfortunately we don't have access to one of them. The person who's been working in the marketing departement before is the only Super Admin of that account but she's no longer working with us and her email account was disabled. 

I got some advices from the community before and based on that, we reactivated the email address they used. Unfortunately they had two-factor authentication and we can no longer activate the phone number they had.

Is there any other way, any of the other admins/members of that account could get Super Admin access?

Thanks in advance, 

Best regards,

Catalina 

[Mike_Eastwood]

Hi @SJobbsprek 

You can reset the 2FA on the account by clicking the Lost your authentication device? option.

If they were the only Super Admin, then HubSpot can reset your account, but it takes around 48 hours.

Good luck.

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

[SJobbsprek]

Hi Mike, 

Thanks for your reply. My other collegues that are admins on that account tried everything and they still couldn't log in. Super Admin had 2FA with password, in addition to receiving sms. 

[Mike_Eastwood]

Hi Catalina,

If you're on a Pro HubSpot Portal you can contact Support to help – they will be able to see what's going on.

I'm a HubSpot Community Member so I can't see your admin area.

Or, are you on a Starter or Free Portal?

Mike

[SJobbsprek]

Unfortunately we're currently using a free plan so we can't contact support. I've tried to contact them through form submission, so hopefully they can help me fix this.