Super Admin Restore Solution

FVicente
Member

Hello I created new user, for my self to test out. I accidently remove super admin from main account and problem is that I can 't log in to the newly created user account which I gave super admin. When I reset password for the newly created user, I get error, . "There was a problem" Sorry. We weren't able to process your code. This could be due to a web browser cache and cookies, disable all browser extensions like ad blockers, and try again, If you are having issues....... I've tried Google Chorme regular and Icognito, Safari on Mac, Edge, and Firefox on PC.
Cleared chache, cookies and allowed this website without blockers. I keep getting the same error. Please help

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1 Reply 1
natsumimori
Community Manager

Hi @FVicente ,

 

For login issues, please fill out the form at the bottom of this knowledge base article: Log in to HubSpot

A Support representative will reach out to you to assist. (In your form submission, please include the email address of Super Admin and your account ID.)