Super Admin Can't Login

[bank_ps]

Hi,

Me and my mates (3 people) are using Hubspot Free Version and we recently created our account but the super admin can't login or reset password it shows error(see screenshot below)

and other 2 member are not admin so they can't create new user or edit their permission.

What's the solution for this?

Thanks

[nicolebrenner]

Hi @bank_ps thanks for your post. Does anyone have access to the account at this time? For anyone having trouble resetting their password, I would recommend checking out the steps on this page: https://knowledge.hubspot.com/articles/kcs_article/account/why-can-t-i-log-into-hubspot

If those steps don't resolve, you can submit the form at the bottom of the page. 

[bank_ps]

 hi nicolebrenner,

thanks for your time and help.

Its actually a typo mistake in the email it should be -ps.support@saraffglobal.com  not ps.support@saraffgobal.com 

is it possible to change the super admin email?(other team member are not admin so they don't have the permission )

[nicolebrenner]

Hi @bank_ps, it's not possible to change the email address of a user but this article will guide you through the alternative: How do I change the email address of a user?

[bank_ps]

hello, 

i can't add or edit any other user because i'm not the admin. all the options are greyed out.

Thanks in advance.

[nicolebrenner]

Could you upload a screenshot of the full page so we can see what options are greyed out? 

[jvivanco]

How do I post a question for the community?

Thanks,

javi

[jennysowyrda]

@jvivanco you can post by clicking into a forum (marketing, sales, etc), selecting a board within the forum and then clicking the orange button 'create post'. 

[bank_ps]

hi,

thanks for your time and help.

super_adminWhat are the ways to change super admin email or make another user admin.

[jennysowyrda]

Hi @bank_ps, 

When you are seeing the 'super admin' message, what user are you logged in as? Can you please confirm that no users are able to add new users? 

Additionally, do you mind confirming what the correct email address is for the admin? I see that currently the admin is associated with ps.support@saraffgobal.com. What is the correct email? 

Thank you,
Jenny

[bank_ps]

hi,

I can't manage or edit adim'n account from any other account.

The correct email for admin is: ps.support@saraffglobal.com.

user 3user 2Thank you

Regards,

[bank_ps]

hello there,

Thank you so much for all your help.

Now i see new user with admin right, but can admin make change to super admin account or remove super admin and change admin to super admin?

Thanks again

[jennysowyrda · Accepted solution]

Hey @bank_ps, 

The super admin should be able to make the necessary changes to the existing super admin/should be able to make other users super admins. 

If you are experiencing anything different please let me know. 

Thanks,
Jenny

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[bank_ps]

hi 

Thank you so much for all your help.

I can now  change permission.

Thank you so much

[bank_ps]

hello there

I Followed all the steps but still super admin is facing logining issue.

Also when reseting password super admin doesn't get any verficiation email.

What else can be done ?

Thanks in advance