Stop Hubspot for Windows from popping up

[UserUserUser]

Hubspot has a "Hubspot for Windows" desktop app. I uninstalled that and all other instances of Hubspot from my laptop, but the Hubspot for Windows login keeps popping up. How can I stop this? It pops up randomly and since I uninstalled it, there's no way to access the app to try toggling the settings.

[SBain]

I have looked at this and the solution does not work at all. Hubspot deliberatly locks fille in your system to persuade tyou to stay on board. I found the following actions occurring and cannot delete them:

I am now at the point where I have told my employer I will no longer use HubSpot unless they supply the laptop.

[7149146]

I have the same issue. 

[olabil · Accepted solution]

Hi, I got a solution from Hubspot support that worked for me and that was, after ensuring I had uninstalled the program, to remove the remnants. That did the trick for me, se instructions below. Btw, interesting design that they know about this, but do not include it in the uninstallation procedure; does not feel premium, but I am grateful for quick support from them. 

Please try deleting the remnants from the article, can you please try

• Copy and paste %localappdata%\Apps\2.0 into your Windows Start menu (just hit the windows key and paste the code in bold in there).
• From the search results, click to open the folder named 2.0 and delete all contents.

[BKloss]

this does not work - hubspot just keeps auto reloading the files when you try to delete the folders and its contents. 

[PamCotton]

Hello @BKloss,

If it is related to the HubSpot Sales email extension, you can use the following steps here:

• In Windows, click the Start menu.
• Search for Uninstall a program or Add and remove programs.
• Search for "HubSpot," select and remove all applications
• Click Uninstall, following the steps here

Once you complete this, please restart your Windows machine before installing the add-in again per this documentation.

Kindly,

Pam

[TChu]

Thanks! I had tried that yesterday and kept getting a message that wouldn't let me delete the folder or its contents, but I just tried again and it deleted! Crossing my fingers that the program is gone for good. 🙂 Thanks!

[LAbernethy]

The same thing is happening to me. It will not let me delete the 2.0 folder. Does anyone have a fix for this?

[MBuckley3]

It didn't let me delete the 2.0 folder either, but stopping the task worked. 

Thanks for the solution @DianaGomez 

[DianaGomez]

Hi @LAbernethy hope you are doing well 🙂

You can try to go to the task manager and finished the "HubSpot for windows" task, then go to delete the 2.0 folder 🙂

Hope this helps,

Diana

[LAbernethy]

Hi Diana,

Thank you for chiming in. I just tried that and it still will not allow me to delete it.

[DianaGomez]

Hi @LAbernethy  I'm not able to reproduce the issue :S

My other recommendation is to clear cookies and cache and do the other 2 steps again.

Hope this helps,

Diana

[sharonlicari]

thank you for sharing @olabil 

[olabil]

I have exactly the same problem (I think). I have uninstalled "Hubspot for Windows" but still get popups to sign in. The solutions suggest changes in Internet Explorer and the popup also mentioned Internet Explorer. I have uninstalled IE since long and I cannot find the Hubspot add-in in Outlook. 

So, for me the question remains: how do I get rid-of login popups even though "Hubspot for Windows" is uninstalled? Seems your "uninstallation" does not clean up properly. 

[TChu]

Same issue. It's really irritating.  Were you able to find a solution?

[PamCotton]

Hello @UserUserUser,

Welcome to the HubSpot Community,  investigating more about it, this usually happens because of the VPN or any software that can be interfering with the computer.

Please follow this knowledge base article to help you walk through some troubleshooting steps. This knowledge base article can help you out as well.

I hope this information helps.

Thank you,

Pam

[NKundtz]

This is kind of a silly response for what is clearly a very annoying bug in hubspot for windows. There's no reason for it to keep prompting for a login after the app has been uninstalled.

[PamCotton]

Hello @NKundtz  thank you for. your feedback.  I would like to apologize for the frustrations, data issues, and business impact this has caused. Could you please provide us more details on what is happening on your end? Were you able to follow the steps on this knowldge base here? 

Kindly,

Pam

[NKundtz]

The knowledge base article seems to be associated with keeping hubspot logged in. The problem being highlighted in this thread is that we want Hubspot for Desktop uninstalled - and have, in-fact, uninstalled it - but it contiues to create notifications that eat up large portions of the desktop. A knowledge base article on keeping us logged in seems to be both off-point and in direct contradiction to the problem at hand.

[MChesnut]

I'm having the same issue!

[kvlschaefer]

Hi @MChesnut,

Thank you for reaching out!

Could you try the steps that @olabil suggested and let us know how it goes?

Thank you!

Best,

Kristen