Staff member only receiving 5-digit Google authentication code

JMcConkey
Member

Hi there, 

 

I have a new team member who joined Hubspot today but can't access the system as she is only receiving 5-digit authentication codes. Can somebody please help me resolve this probalem ASAP?

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webdew
Guide | Diamond Partner

Hi @JMcConkey ,

For this kind of issue you need to contact the hubspot’s support team. I am providing a link here. https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot#login-form

At the end of this artical there is a form that you need to fill first and then the support team will get back to you. 

Hope this helps!


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Thanks and Regards.