Staff member only receiving 5-digit Google authentication code


Hi there, 


I have a new team member who joined Hubspot today but can't access the system as she is only receiving 5-digit authentication codes. Can somebody please help me resolve this probalem ASAP?

1 Reply 1
Guide | Diamond Partner

Hi @JMcConkey ,

For this kind of issue you need to contact the hubspot’s support team. I am providing a link here.

At the end of this artical there is a form that you need to fill first and then the support team will get back to you. 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.