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May 23, 2022 6:40 AM
I seem to have connected my outlook email to hubspot from hubspots side, but emails sent to my outlook account are not appearing in Hubspot. Is there something I need to set up in my outlook account to make this work?
Solved! Go to Solution.
May 23, 2022 7:05 AM
Hi @BethCox,
Emails are only logged to HubSpot records when they're replies to emails originally sent from HubSpot or the HubSpot Sales extensions. If you're receiving a net new email sent to your email address, it will not show up on a contact record. (This is expected behavior.) See here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
Let me know if you have any follow-up questions!
Karsten Köhler |
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May 23, 2022 8:02 AM
Hi @BethCox
If you are looking to log emails from new leads, then our integration can help you. You can find us on the HubSpot App Marketplace.
We have also written a blog about why your emails may not be logging in HubSpot and some of the most common set up issues.
https://threads.cloud/hubspot-qa-email-replies-not-logging/
Hope this helps!
May 23, 2022 7:05 AM
Hi @BethCox,
Emails are only logged to HubSpot records when they're replies to emails originally sent from HubSpot or the HubSpot Sales extensions. If you're receiving a net new email sent to your email address, it will not show up on a contact record. (This is expected behavior.) See here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
Let me know if you have any follow-up questions!
Karsten Köhler |
![]() | Did my post help answer your query? Help the community by marking it as a solution. |