Account & Settings

BethCox
Member

Setting up email with outlook

SOLVE

I seem to have connected my outlook email to hubspot from hubspots side, but emails sent to my outlook account are not appearing in Hubspot. Is there something I need to set up in my outlook account to make this work?

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Setting up email with outlook

SOLVE

Hi @BethCox,

 

Emails are only logged to HubSpot records when they're replies to emails originally sent from HubSpot or the HubSpot Sales extensions. If you're receiving a net new email sent to your email address, it will not show up on a contact record. (This is expected behavior.) See here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
ThreadsHelp2018
Top Contributor

Setting up email with outlook

SOLVE

Hi @BethCox 

 

If you are looking to log emails from new leads, then our integration can help you. You can find us on the HubSpot App Marketplace

 

We have also written a blog about why your emails may not be logging in HubSpot and some of the most common set up issues.

 

https://threads.cloud/hubspot-qa-email-replies-not-logging/

 

Hope this helps!

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Setting up email with outlook

SOLVE

Hi @BethCox,

 

Emails are only logged to HubSpot records when they're replies to emails originally sent from HubSpot or the HubSpot Sales extensions. If you're receiving a net new email sent to your email address, it will not show up on a contact record. (This is expected behavior.) See here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

Let me know if you have any follow-up questions!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.