Setting up a new user but they can only send emails from admin email
SOLVE
2 Accepted solutions
Setting up a new user but they can only send emails from admin email
SOLVEHi @mpurkayastha ,
This should not happen. Would you mind going through these articles and trying to connect the personal email and check with user settings in the hubspot again
https://knowledge.hubspot.com/settings/add-and-remove-users
https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
 |
Setting up a new user but they can only send emails from admin email
SOLVEHi @mpurkayastha,
Would you share some more details on how you added her as a user and how she has connected her email address?
The correct steps can be found here:
Could you confirm that both of you connected your personal inboxes and not by accident a team email channel / conversations inbox? The latter is shared among users while a connected personal inbox is tied to the user's email address.
If this is not it, could you share some more details of where this is occurring (on a contact record?) and potentially screenshots of email composer pop-up in HubSpot, with the incorrect sender address showing?
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Setting up a new user but they can only send emails from admin email
SOLVEHi @mpurkayastha,
Would you share some more details on how you added her as a user and how she has connected her email address?
The correct steps can be found here:
Could you confirm that both of you connected your personal inboxes and not by accident a team email channel / conversations inbox? The latter is shared among users while a connected personal inbox is tied to the user's email address.
If this is not it, could you share some more details of where this is occurring (on a contact record?) and potentially screenshots of email composer pop-up in HubSpot, with the incorrect sender address showing?
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Setting up a new user but they can only send emails from admin email
SOLVEHi @mpurkayastha ,
This should not happen. Would you mind going through these articles and trying to connect the personal email and check with user settings in the hubspot again
https://knowledge.hubspot.com/settings/add-and-remove-users
https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
|
