Account & Settings

LukeEd
Mitglied

Setting up Book meetings without the hassle

lösung

Hi there,

 

we are just getting started with Hubspot and have first challanges with setting it up properly.

 

We would like to use the function "Book meetings without the hassle", but when we try to connect the modul with out gmail calendar we receive the message "Sorry. There was an issue connecting to your account.
This account (XXXXX@gmail.com) is already connected to HubSpot as a team inbox and can't be used for the meetings tool."

 

Is there any work around or we suddenly need a seperate gmail account to use this feature?

 

Thanks in advance

 

Luke

0 Upvotes
1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Setting up Book meetings without the hassle

lösung

Hi @LukeEd,

 

Correct, you can't use the a shared email address for meeting links. You would have to use a different email address. HubSpot expects the personal inbox/calendar of the current user here. Meeting links are generally not supposed to be set up for teams.

 

The reason for the error that you're seeing is exactly that: Shared inboxes are created for teams, meeting links for individual users. A meeting link only exists with one user's account, it's not shared within a team.

 

When a meeting link is created, HubSpot establishes an integration with the associated email inbox. Inboxes can only be used either in the personal capacity or shared with a team. If that same email address is already in use for shared purposes, HubSpot won't let you establish that single user action: creating a personal meeting link.


Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Setting up Book meetings without the hassle

lösung

Hi @LukeEd,

 

Correct, you can't use the a shared email address for meeting links. You would have to use a different email address. HubSpot expects the personal inbox/calendar of the current user here. Meeting links are generally not supposed to be set up for teams.

 

The reason for the error that you're seeing is exactly that: Shared inboxes are created for teams, meeting links for individual users. A meeting link only exists with one user's account, it's not shared within a team.

 

When a meeting link is created, HubSpot establishes an integration with the associated email inbox. Inboxes can only be used either in the personal capacity or shared with a team. If that same email address is already in use for shared purposes, HubSpot won't let you establish that single user action: creating a personal meeting link.


Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.