Saved email signature not able to be inserted

[LBoord]

[karstenkoehler · Accepted solution]

Hi @LBoord,

The email signature cannot be added from this dropdown, you would change that in the Inbox Settings. Click Inbox Settings on the lower left of the screen (or navigate to Settings > Inbox > Inboxes).

Under Current view, make sure that you're in the right inbox. Once you are, you should see your connected team email address. Hover your mouse over it, click Edit and you should see this:

This is where you can add a team signature. As far as I know, your individual signature cannot be used here, unless you save it as a snippet.

Hope this helps!

[webdew · Accepted solution]

Hi @LBoord ,

You cannot add a signtaure from the dropdown here. Read this article here for the referance.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[webdew · Accepted solution]

Hi @LBoord ,

You cannot add a signtaure from the dropdown here. Read this article here for the referance.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[karstenkoehler · Accepted solution]

Hi @LBoord,

The email signature cannot be added from this dropdown, you would change that in the Inbox Settings. Click Inbox Settings on the lower left of the screen (or navigate to Settings > Inbox > Inboxes).

Under Current view, make sure that you're in the right inbox. Once you are, you should see your connected team email address. Hover your mouse over it, click Edit and you should see this:

This is where you can add a team signature. As far as I know, your individual signature cannot be used here, unless you save it as a snippet.

Hope this helps!

[LBoord]

Argh! I spoke to soon!

So I followed your instructions and added the team signature but when I click on 'compose' to begin writing an email, there is still no signature there?!

[karstenkoehler · Accepted solution]

Hi @LBoord,

There is usually a bit of confusion around this. Conversations inboxes are meant for shared inboxes, managed by teams. If you're sending communication to known contacts, it's best practice to send these emails straight from the contact record or using one of the HubSpot Sales extensions.

If you want a signature to appear in an email sent from a contact record, you'd follow these steps to add your individual signature. This will then be included in all emails sent from records.

Hope this helps!

[LBoord]

Am I correct that you write and receive emails through hubspot in CONVERSTAIONS>INBOX ?

Or are you supposed to be writing emails from another area?

I find this VERY unintuitive 

[webdew]

Hi @LBoord ,
To send emails from Inbox in HubSpot, you ahve to create an Inbox and add the various channels to it: Email/form/chat etc

If you want to send one-to-one emails to your contacts, then first connect your email address to HubSpot.
Then click on the contact name and send email from it's activity board: 
Contact > click the name of the contact > click Email tab

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[LBoord]

Thank you! This resolved my issue. 🙂