Same (company) email address for multiple users?

LHoward
Member

Hi,

 

We're currently trying out the free version at the moment.  This is our first experience using a CRM system.

 

We'd like to have our Users (a few members of staff) being able to send email messages to our customers from the same company email address within HubSpot.

 

We like the idea of being able to see each staff member's interactions with the customer, but don't want their emails to be sent from different email addresses each time.  We'd like them all to be sent from the same company email address.  Is this possible?

 

Or would we just need to have a single User set up with the company name?

 

Many thanks,

Hans

 

0 Upvotes
4 Replies 4
relabidin
HubSpot Alumni

Hi @LHoward,

 

In order to have everyone in your account send from the same email address, you would need to set up a single user account under that email, which your whole team has login access to. 

 

Rami

0 Upvotes
Vecinos360
Member

If the team uses a single email, is there a way to track performance and assign ownership other to each member? or to do that they necessarily have to login with their own email/user?

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Vecinos360
Member

@relabidin wrote:

Hi @LHoward,

 

In order to have everyone in your account send from the same email address, you would need to set up a single user account under that email, which your whole team has login access to. 

 

Rami



If the team uses a single email, is there a way to track performance and assign ownership other to each member? or to do that they necessarily have to login with their own email/user?

0 Upvotes
jennysowyrda
Community Manager

@Vecinos360 if you are looking to track the individual performance of a user they would need to login through a different email address (and as a different user). 

 

Thank you,

Jenny

0 Upvotes