SUPER ADMIN is not available anymore in the company ...needs to change it

[MMONTEIRO1]

Hello .... The person assigned as SuperAdmin for account no longer works for our company and do not have access to his email anymore.
I need to revoke his access and  I am unable to do anything as I do not have his log-in password and am not myself set as Super Admin to make changes...
what can I possibly do?
Nobody that works for us has any admin priviledges for HubSpot and that's a problem.
We need to UPGARDE the HubSpot licenses but I CANT ...
Thank you. 
Marcelo Monteiro

[webdew]

Hi @MMONTEIRO1 ,

I suggest you ask community managers here in the community. They are the best person to assist you here.
If you can’t reach out to them, then i would like to further suggest you to fill out this form at the end of this article and hubspot support team will reach out to you.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.

[MMONTEIRO1]

Hello Grant ,   many thanks for the feedback and support .... in fact I did talk to a customer support and he informed he was allowed to procedd with this adjustment ...but anyway ... I will try once again tomorrow morning >>..we notice that was a mistake to keep just 1 person as Super Admin ....we definitely need a back up ...   best regards ... 

[GrantCarlile]

Head. Good call. 

Sounds like you're more than on top of it! : ) 

All the best. 

[GrantCarlile]

Hey @MMONTEIRO1, this is Grant,

Your HubSpot rep can help you with this. You've probably already spoke with customer support. Your rep can help escalate such issues. Here's the chatbot inside your portal on the bottom right-hand corner of the screen:

The button:

What first pops up - Click "Contact Support"

Here you can chat with a representative

Hope this helps!!

Onward,

Grant

Grant Carlile

Grant Carlile, RevOps Developer

RevPartners is an unmatched team of operators who design and execute revenue engines to supercharge your growth.