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CJAntipuna
Member

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

Hubspot you say that LOGGED IN USERS, which I am and an ADMIN, can easily download your SOC 2 Type 2 report by going to this link:

hubspot.com/security

However since this link is in the hubspot.com domain and NOT in the subdomain of app.hubspot.com which is where IU end up once I log in it CONSTANTLY SAYS ACCESS DENIED and treats me like I am not logged in. This is a CONSTANT LOOP and none of your SOC documents that we REQUIRE for our audits can be retrieved. We have reached out to Support and they HAVE NO IDEA what we are talking about, they are discussing permissions and roles now which HAVE nothing to do with this and I can't get them to ESCALATE as they should be. 

So does ANYONE out there have the current Hubspot SOC 2 Type 2 report or have EVER received it successfully? This is a HIGHLY frustrating and difficult process that should be super easy peasy man. It took me 3 minutes to log in and get SOC 1, 2 and 3 docs for AWS and Azure for the last 5 years! Same for when we used Salesforce, perhaps it is time to spend the extra bucks but go back to them as they knew what they were doing!

6 Replies 6
cpanti
Participant

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

Did you manage to obtain the SOC 2 Type 2 Report?
Any idea where can I get an updated copy of this report?

0 Upvotes
kvonloesecke
Community Manager
Community Manager

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

Hi @cpanti,

 

Thanks for reaching out! 

 

To download the latest version of the report,

  1. Please Go to this page: https://legal.hubspot.com/security
  2. Then click: Downloadable Reports (see screenshot attached)
  3. After that select the report you want by clicking Download now
  4. Provide your information

Screen Shot 2022-04-26 at 11.06.15 AM.png

I hope this helps!

 

Best,

Kristen


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twengler
Contributor | Platinum Partner
Contributor | Platinum Partner

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

You'll get more flies with honey than with vinegar.  HubSpot support is better than anything else on the market. 

 

karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

Love this, @twengler.

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

Hi @CJAntipuna 

 

I'm sorry for the frustration caused here - I can see you have a ticket opened with the Support Team and I have contacted my colleague to let them know this is urgent for you. I can confirm this is being looked at by the team and that you should have received an email from the support team recently to update you on this issue. Staying in touch with the team via your support ticket will be the best next step here. 

 

Thank you for your understanding,

Best

Tiphaine


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0 Upvotes
CJAntipuna
Member

SOC 2 Type 2 Report IMPOSSIBLE TO OBTAIN

HELLO HUBSPOT ANY HELP HERE? We are still waiting for Support to come up with a response or even bother to acknowledge the question. I mean if this is how you treat us as paying clients I can't imagine the abysmal service your free accounts get. You would think a company in the business of CUSTOMER RELATION MANAGEMENT software would know something about said customer relationship management.  It appears not only are you writing subpar, bug-ridden code, but you also just have no real professionalism or expertise in dealing with you know. customers. Amazing, simply amazing. I am so impressed with my experience with your support team so far. It's a shame as this is obviously a management issue and they are hamstrung by your inability to hire remotely decent managers and executives.

0 Upvotes