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RossGerring
Member

Restrict users to only certain channels (inboxes) using Hubspot Free?

SOLVE

Hi All,

 

Highly tech savvy person, but new to Hubspot, just the free version right now.

We've currently got two Google Workspace accounts:

info@...
marketing@...

We've connected these both as Hubspot Channels, i.e. which show up as Inboxes.

We've got 5 users.

We'd like to be able to restrict which users can have access to which channels.

For example, we might want to allow 2 users to access (be able to send/receive) via the marketing@... channel, but all 5 users to able to access the info@... channel.

Is this possible with the free version of Hubspot?

If not, what's the minimum version of Hubspot we'd have to upgrade to in order to get this functionality?

Thanks,

Ross



0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Restrict users to only certain channels (inboxes) using Hubspot Free?

SOLVE

Hi @RossGerring,

 

Access to inboxes can be managed when there are multiple inboxes, not one, see here. (You would create an inbox each for those connected team email addresses you would like to separate by permission.) To create multiple inboxes, a Professional or Enterprise subscription is needed.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
RossGerring
Member

Restrict users to only certain channels (inboxes) using Hubspot Free?

SOLVE

Thanks very much.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Restrict users to only certain channels (inboxes) using Hubspot Free?

SOLVE

Hi @RossGerring,

 

Access to inboxes can be managed when there are multiple inboxes, not one, see here. (You would create an inbox each for those connected team email addresses you would like to separate by permission.) To create multiple inboxes, a Professional or Enterprise subscription is needed.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.