Restrict users from deleting tickets

[LR-CLFS]

I would like the ability to allow users to edit but not delete tickets.

[GavinL]

Thanks Karsten - noticed this new feature in one of Hubspot's monthly update email notifications and have already implemented it

[karstenkoehler · Accepted solution]

Hi @LR-CLFS,

HubSpot recently introduced a new set of permissions specifically for this. Admins can now create delete permissions by record type and user, separately from edit permissions (see the "Delete" column).

Let me know if you have any questions about this! If you find this post useful, you can help the community (and make my day) by marking this post as a solution.

Cheers!

@sharonlicari, if this look solved to you it could be moved to the discussion section of the community?

[GavinL]

Agreed - we then the ability when setting up users/roles to restrict the ability to delete cerating objects (whether tickets, deals etc) - this level of control in the user permissions is a no-brainer

I know the abiltiy to restore deleted tickets is available, but how would a user/role know when this has happened - cannot see a way to use workflows to get such a notification