Required to log in every time I start up my computer.

[KKunz]

I have this issue where I have to log in every day when we start up our PC/Outlook (I am using HubSpot as an add-in in Outlook).

Previously, HubSpot remembered our account, and we did not have to log in every day to track our emails.

I have tried checking 'Remember login' when entering my password, and I've also attempted to set the session timeout to be longer.

Are there any solutions for this so it doesn't log out every day when I turn on my PC for work?

Looking forward to an answer.

[LvanCoppenhag]

Hey is this possibly the solution?

knowledge.hubspot.com/account-management/log-out-of-hubspot#customize-inactive-session-timeout

I have had the same problem as you for a year, and nothing has ever fixed it. 

I just google searched again today, and came across the above as a possible solution - but my HubSpot doesn't have a setting anywhere to "customise inactive session timeout", IE my HubSpot doesn't look the same as the instructions on this link. 

Can you have a try, and see if this works for you? 

[HeyJoe]

Thanks for sending this over. I didn't have this option either but after looking around I was able to find it under account management, securities and then you'll see session timeout. I didn't have anything selected and had to set that up, but I updated it to 3days and I at least don't have to log in every single day now (or multipel times a day).

I don't know if this fix was because of this change or because of the other changes I made with my system. I had software automatically cleaning Windows/Internet Junk Files so I disabled that too.  

Hope some of this helps. 

[bsm007]

We are having the same issue.

• We do not have HS Enterprise so we are not using SSO. We have 2FA enabled for our HS accounts.
• The HS Outlook add-in login is expiring too often.
• I have been taking screenshots when I notice this occurs (screenshot log attached)

From the log, it looks like the permission expires approximately every 5-7 days. Can this knowledge help us resolve the issues and set a longer expiration period?

We want this permission to persist at least every 30 days and preferably 6 months. It is hard enough to get our team to log incoming messages to the CRM (which is another persistent issue with HubSpot that is not an issue for Salesforce to automatically log incoming email) -- our team is extremely frustrated with the HubSpot Outlook add-in expiring frequently. At the very least, the HubSpot Outlook add-in should notify our users that they are no longer connected.

I tried using the 'Sign in with Microsoft' option, but the permission expired even more frequently than HubSpot email-password sign on.

I checked our settings (https://app.hubspot.com/settings/[hubspot-id]/security/login-settings) and Session Timeout is at the max of 3d (but I believe this is for browser session and not app-permission settings for the Outlook add-in).

[HBinde]

We have the same issue and our sales team is so fed up with it they often don't login anymore. Prior to about 6 months ago if you checked the remember me box you wouldn't have to login again for at least a few days, now it seems to reset every single day. Is there any way to remedy this?

[DRattlidge0]

Same issue, its not a cookie or cache issue. Extremly annoying. 

Hubspot needs to look at bugs and and stop trying to create new functions, many simple thing need looking at, Quote templates, adding VAT, Password issues, not being able to clone deals and only quotes ........

[HeyJoe]

Thats not the solution.  The issue is w/ the Chrome plugin.  The HubSpot app has full authorizations and I STILL have to login everyday.

[JBlancarte1526]

Same problem it is VERY annoying!

[jojoswe]

Hi did you find a solution to this problem? I have to log in to HS every day, both in the web browser and (separately) in the Outlook plugin. It's really annoying and something HS changed about a year ago causes this. Their support is on about cookies, but according to me it has something to do with login token expiraton length. I don't clear my cookies (and it magically remembers the 2FA stuff, but constantly ask for the password)

[PamCotton]

Hey @HeyJoe,  I would like to apologize for the frustrations, data issues, and business impact this has caused.  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[merfin29]

I have this problem at the same time every morning I have to log in again. The problem is it applies to the Gmail plugin as well. It's not a cookie issue it's a HS decision. It's really annoying because my computer is at home so anyone trying to steal into HS needs to 1st break into my front door, then break the login on my computer, then break my Google login, and then finally break into HS. Clearly the security of daily expiring cookies is unnecessary and too much

[TomM2 · Accepted solution]

Hey @KKunz  it's impossible to really tell without being able to access your machine. However, this would be down to HubSpot not having a recognised cookie on your browser. You may want to check your browsers cookie and shutdown settings. It's possible your IT or security team may also have software which clears these sessions automatically on shutdown too so it would be good to check with them to find out if this is something they can change on their end.