Removing the Sole Admin and Assigning Admin to another User

[LR]

The person who setup Hubspot no longer works at the company and they were the only admin. How can I remove this person and make myself and one other the admins of our account?

[danfound]

You'd definitely need to log in with the previous employee's account. Add yourself as an admin, log out, and log back in with your account, then delete the previous employee. 

[LR]

Thank you for the reply however unfortuantely the previous employee was let go so we cannot contact them.

[Anonymous · Accepted solution]

Hey @LR as I understand it, HubSpot support/services are not authorised to do this - they need to have this actioned either by the administrator, or have written proof from the former adminstrator that they permit this.