Removing Hubspot from Sync'ed Gmail Accounts

SOLVE
JHowells
Member

I have a couple of Gmail accounts that were sync'ed when I added the Hubspot email integration. I'd like to only used one of these accounts. I followed the steps in the Google Account to remove Hubspot access on the account I don't want to integrate but I still see the icon. Is there a way to remove that icon. I can see in Hubspot settings that just one account is integrated so not sure why the Hubspot icon and integration info is still showing up.

0 Upvotes
3 Accepted solutions

Accepted Solutions
DAnaGuiloff
Solution
Contributor

So you did this: https://knowledge.hubspot.com/connected-email/remove-access-to-hubspot-from-google and the extension icon is still showing.

 

Did you also do this: https://knowledge.hubspot.com/email-tracking/how-do-i-uninstall-hubspot-sales or this: https://knowledge.hubspot.com/account/disconnect-your-inbox-from-hubspot

 

Try following those last 2 articles, they should help resolve whatever part is still connected. 🙂

√ Did my post help answer your question? Pay it forward and help the Community by marking it as solution!

View solution in original post

DAnaGuiloff
Solution
Contributor

Awesome @JHowells glad that did the trick. With most integrations, disconnecting is a multi-step process.

√ Did my post help answer your question? Pay it forward and help the Community by marking it as solution!

View solution in original post

JHowells
Solution
Member

Just an update - I did have to reinstall the Hubspot Chrome plug in to the Gmail account I wanted to use. The solution removed the plug in from all Gmail accounts. I reintalled after un-syncing the Gmail accounts and it worked perfectly. Thank you!

View solution in original post

5 Replies 5
DAnaGuiloff
Solution
Contributor

So you did this: https://knowledge.hubspot.com/connected-email/remove-access-to-hubspot-from-google and the extension icon is still showing.

 

Did you also do this: https://knowledge.hubspot.com/email-tracking/how-do-i-uninstall-hubspot-sales or this: https://knowledge.hubspot.com/account/disconnect-your-inbox-from-hubspot

 

Try following those last 2 articles, they should help resolve whatever part is still connected. 🙂

√ Did my post help answer your question? Pay it forward and help the Community by marking it as solution!

View solution in original post

JHowells
Member

Thank you! I had completed the first suggestion. The second suggestion did the trick. Thanks again!

DAnaGuiloff
Solution
Contributor

Awesome @JHowells glad that did the trick. With most integrations, disconnecting is a multi-step process.

√ Did my post help answer your question? Pay it forward and help the Community by marking it as solution!

View solution in original post

JHowells
Solution
Member

Just an update - I did have to reinstall the Hubspot Chrome plug in to the Gmail account I wanted to use. The solution removed the plug in from all Gmail accounts. I reintalled after un-syncing the Gmail accounts and it worked perfectly. Thank you!

View solution in original post

DAnaGuiloff
Contributor

Wonderful!

√ Did my post help answer your question? Pay it forward and help the Community by marking it as solution!
0 Upvotes