Reactivating Account

[MBright]

Hi everyone,

I am trying to reactivate an old account that I let lapse. It has recognised that I have / had an account and when I continue with the account suggested below, I then get greeted with essentially a blank screen. 

Any suggestions would be welcomed and appreciated.

Thank you. 

[karstenkoehler]

Hi @MBright,

you can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account

Best regards!

[MBright]

Hi @karstenkoehler , thank you for responding. 

It is showing that I have an account. I am not receiving the "you have no accounts" pop-up your link is referring to. 

[karstenkoehler]

@MBright if you're not seeing your previously created account and don't have a paid subscription, the form is still your best option.

[MBright · Accepted solution]

Thanks @karstenkoehler will proceed with that.