Cannot change email

[CMathews53]

Hi Tiphaine or Customer Support,

I changed my email address in my profile and got confirmation that Hubspot changed my email. However, I am still getting notifications from Hubspot to my old email address. Is there a glitch? Or are there multiple places where I need to update my email address?

[TiphaineCuisset]

Hi @CMathews53 

Thank you for reaching out!

I've moved your post to a new thread as it seems the issue is a bit different. 

Could you send me via DM the old email address you're talking about, as well as the new one? I'll have a look.

Thank you!

Best

Tiphaine

[TiphaineCuisset · Accepted solution]

Hi @CMathews53 

Thank you I received your DM! I had a look and I could see that the emails you are receiving are form submissions notifications, which makes me think you may not have changed the email for that. Can you double check if you changed your email in the settings for these notifications by following these steps? 

Thank you!

Best

Tiphaine