Account & Settings

CMathews53
Member

Re: Cannot change email

SOLVE

Hi Tiphaine or Customer Support,

 

I changed my email address in my profile and got confirmation that Hubspot changed my email. However, I am still getting notifications from Hubspot to my old email address. Is there a glitch? Or are there multiple places where I need to update my email address?

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1 Accepted solution
TiphaineCuisset
Solution
Community Manager
Community Manager

Re: Cannot change email

SOLVE

Hi @CMathews53 

 

Thank you I received your DM! I had a look and I could see that the emails you are receiving are form submissions notifications, which makes me think you may not have changed the email for that. Can you double check if you changed your email in the settings for these notifications by following these steps

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Re: Cannot change email

SOLVE

Hi @CMathews53 

 

Thank you for reaching out!

 

I've moved your post to a new thread as it seems the issue is a bit different. 

 

Could you send me via DM the old email address you're talking about, as well as the new one? I'll have a look.

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
TiphaineCuisset
Solution
Community Manager
Community Manager

Re: Cannot change email

SOLVE

Hi @CMathews53 

 

Thank you I received your DM! I had a look and I could see that the emails you are receiving are form submissions notifications, which makes me think you may not have changed the email for that. Can you double check if you changed your email in the settings for these notifications by following these steps

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes