Quarantine

[Australian]

I uploaded a list of emails and marked them as BAD so I don't email them. However, Hubspot decided to quarantine them. How can I get this import out of quarantine?

[karstenkoehler · Accepted solution]

@Australian that's not how HubSpot works, unfortunately. HubSpot has mechanisms in place to identify contacts that could negatively affect sender reputation or hint overall at a list that is not meeting the criteria of the acceptable use policy, among other things:

"The contacts have email addresses with a known history of high hard bounce rates based on HubSpot's historical email data. These emails are also referred to as global bounces."

The fact that you're adding a tag "Bad" to them doesn't change anything about this. For HubSpot, these contacts look like you may or will be working with them and that's why their quarantined.

As I said in my previous reply: If I understand you correctly, there shouldn't be an issue overall through - if you were planning on not emailing them and they're now quarantined, the result is that you can't email them which you didn't want to begin with, correct?

If you want to make HubSpot aware of bad emails, import them as an opt-out list: https://knowledge.hubspot.com/marketing-email/import-an-opt-out-list

[Australian]

So you guys have more clarification, I have tags assigned to emails. I use Hubspot as a database for my emails, and when exporting segments, I sort them to filter out any email with the BAD tag. 

So this is why I need those email addresses in my system, so I will always know they are bad emails. Part of the import assigns a tag to existing emails in Hubspot, and for the rest, it is good to have them there in case they sign up to my lists in the future, and I will know they are bad.

[karstenkoehler · Accepted solution]

@Australian that's not how HubSpot works, unfortunately. HubSpot has mechanisms in place to identify contacts that could negatively affect sender reputation or hint overall at a list that is not meeting the criteria of the acceptable use policy, among other things:

"The contacts have email addresses with a known history of high hard bounce rates based on HubSpot's historical email data. These emails are also referred to as global bounces."

The fact that you're adding a tag "Bad" to them doesn't change anything about this. For HubSpot, these contacts look like you may or will be working with them and that's why their quarantined.

As I said in my previous reply: If I understand you correctly, there shouldn't be an issue overall through - if you were planning on not emailing them and they're now quarantined, the result is that you can't email them which you didn't want to begin with, correct?

If you want to make HubSpot aware of bad emails, import them as an opt-out list: https://knowledge.hubspot.com/marketing-email/import-an-opt-out-list

[Australian]

It wont impact me now, but it may do in the future. I would like these emails to be permanently blocked in effect, and not be able to get onto my email lists.

[karstenkoehler · Accepted solution]

@Australian if they're quarantined, they are "permanently blocked in effect". HubSpot is not going to change it's mind an unquarantine them. Even if it does, you still have your "Bad" tag. You can also still try to import them again as an opt-out list.

[karstenkoehler]

Hi @Australian,

Could you specify what you mean by "mark as BAD"? There is no such option during the import process.

Are you referring to importing opted out contacts, as described here? https://knowledge.hubspot.com/marketing-email/import-an-opt-out-list - that should (at least in theory) not have triggered a quarantining.

Regarding quarantined list, you can find step by step instructions here: https://knowledge.hubspot.com/marketing-email/understand-and-manage-quarantined-contacts

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• Send them a one-to-one email from a connected inbox. If a contact replies to a one-to-one email where they are the only recipient, they will be removed from the quarantined segment. 
• Have them submit a HubSpot form. 

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If I understand you correctly, there shouldn't be an issue overall through - if you were planning on not emailing them and they're now quarantined, the result is that you can't email them which you didn't want to begin with, correct?

Best regards

[SealaB]

Hey there @Australian - welcome to HubSpot Community! 

If your goal was to ensure you never email these people, you likely wanted to import them to the Opt-out list.

Since they are already quarantined, you don't need to do this now for this specific list (they are effectively blocked), but definitely do this for any future "bad" lists.

You cannot "un-quarantine" a list in bulk easily. However, you can fix individual contacts. Send a one-to-one email (from your connected inbox/Gmail/Outlook, not a marketing email) to the valid contact. If they reply to that email, HubSpot automatically removes the quarantine status for that specific person.

@Alex_Elborn and @franksteiner79 - let us know if you have other tips for our new community member!