Problem with the picture of the chat

SOLVE
SMaillard
Member

Hi 

I tried to change the picture of the HubBot chat feature but impossible to make appear anything. I tried PNG, JPEG and GIF, 80x80, 300x300px... I don't know what to do. You can see the problem on www.carfleet.ch 

Thanks for the help! 

 

Capture d’écran 2022-01-14 à 15.28.40.png

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1 Accepted solution
Josh
Solution
Recognized Expert | Platinum Partner

Hi @SMaillard,

 

I am not seeing this as an issue on any of our accounts. You should have the option to choose a custom avatar in the Chatflow display section or pull the avatar of your chat users. I have tested pulling in multiple file types and sizes and each one renders appropriately.

 

Screen Shot 2022-01-14 at 11.02.43 AM.png I've also tried this on both free and paid accounts and it works on both, so I don't believe it would be a subscription issue. I'm not sure if this will help, but potentially try clearing your browser cache and uploading again.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

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2 Replies 2
Josh
Solution
Recognized Expert | Platinum Partner

Hi @SMaillard,

 

I am not seeing this as an issue on any of our accounts. You should have the option to choose a custom avatar in the Chatflow display section or pull the avatar of your chat users. I have tested pulling in multiple file types and sizes and each one renders appropriately.

 

Screen Shot 2022-01-14 at 11.02.43 AM.png I've also tried this on both free and paid accounts and it works on both, so I don't believe it would be a subscription issue. I'm not sure if this will help, but potentially try clearing your browser cache and uploading again.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

SMaillard
Member

Hello 

Idk why but today I retried and now it works. Sorry for disturbing and thanks for your answer 

Sabrina

0 Upvotes