Please use valid email

TobiasBochat · ‎Jun 22, 2017

Hello,

we have an issue with our admin account. He's not able to sign in, cause the system says email ist not valid. We checked the mail in our account overview. We have no clue why we are not able to sign in. Please help us. Which options do we have?

He is the only one with Admin rights, so this is a big issue.

Thanks,

Tobias Bochat

edjusten · ‎Jun 23, 2017

Hi @TobiasBochat I was able to get in to your account and grant you administrator access, so you cna make changes if neccesary.

I can't be posititive, but the ä may be causing the issue here. Would it be possible here to set up a new user account without the ä ?

Ed

Did my post help answer your query? Help the Community by marking it as a solution

View solution in original post

edjusten · ‎Jun 23, 2017

Hi @TobiasBochat I was able to get in to your account and grant you administrator access, so you cna make changes if neccesary.

I can't be posititive, but the ä may be causing the issue here. Would it be possible here to set up a new user account without the ä ?

Ed

Did my post help answer your query? Help the Community by marking it as a solution

TobiasBochat · ‎Jun 26, 2017

Hi @edjusten,

It works! Thanks for the fast reply and support!

BR

Tobias

Account & Settings