a month ago
I've invited a new user. When they click the link it asks them to enter a password. They don't have a password so asked for a reset but didn't receive any reset emails. HubSpot have been added to our email allow list
a month ago - last edited a month ago
Hi @SStewart9 - have you tried resetting the password on the user's behalf? Sometimes, I've seen password reset emails get stuck in spam filters, and having the super admin trigger the password reset email instead can help get things moving in the right direction. The full knowledge base article can be found here, but I've pasted the relevant section below.
Hope this helps.
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3 weeks ago - last edited 3 weeks ago
Hi there. Has HubSpot support team weighed in on this when you've reached out? I think they would be the best place to troubleshoot a specific account issue like this.