Password Reset emails not being received in Google for Business

[ASrivastava73]

HI, 

A team member of mine is unable to log in to the Hubspot account. When trying through Password reset option, no email is being received. 

The only email they are receiveing from Hubspot is the Invitation email. Please let me know what could be an issue and how to solve this.

Cheers,

Anuraag

[Jigar_Thakker]

Hi @ASrivastava73 ,

Thank you for reaching out. If a team member is unable to log in to the HubSpot account and is not receiving the password reset emails, here are a few suggestions to help resolve the issue:

1. Check Email Address: Ensure the email address being used is the one associated with the HubSpot account.

2. Email Allowlist: Verify that HubSpot emails (from @hubspot.com) are on the allowlist to ensure password reset emails are not blocked.

3. Spam/Junk Folder: Ask the team member to check the spam or junk folder for any missing password reset emails.

4. Browser Support: Confirm that the browser being used is supported by HubSpot.

5. Clear Cache and Cookies: Clearing the browser's cache and cookies might help resolve any login issues.

6. Check HubSpot Status: You can visit this link to check if there are any known login issues on HubSpot’s side.

7. Try a Different Network: If possible, have them attempt to log in from a different network.

8. Enable Third-party Cookies: In case the browser is blocking cookies, enabling third-party cookies can sometimes solve login issues. For example, in Chrome:

   • Click on the three vertical dots (top right) and select Settings.
   • Go to Privacy and Security, then Cookies and Other Site Data.
   • Ensure Allow all cookies is selected.

If none of these steps resolve the issue, I recommend contacting HubSpot Support directly through the support form for further assistance.
For your reference, you can explore the following resources:
https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot

https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !  Let me know if you have further questions!

[karstenkoehler · Accepted solution]

Hi @ASrivastava73,

Could you please go through these troubleshooting steps? https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails

Best regards