May 18, 2017 1:54 PM
Why does Outlook crash when using the plug-in and check track emails? We are having major issues with this as well as when it is working it's not logging the emails into CRM. Please help!
May 19, 2017 3:54 AM
the same happens to me but apparently there is no solution. I have chased the Support for months and they told me there must be something wrong with my Outlook (:-.
My way to work around is to flag 'track email' and 'Log into CRM' for each single email that you want to track and log (when you compose a new email or when you are replying to an email you have received).
In the alternative, once you check 'track email' and 'Log into CRM' and Outlook crashes, let it crash and then relaunch Outlook. in this way you will note that both 'Track email' and 'Log into CRM' are flagged and you can start from there.
Again this is my personal workaround that works with my Outlook but I admit it is very disrupting.
May 21, 2017 12:32 PM
Try Microsoft Edge or Chrome...but we found a patch that is working
In short, the recommended steps to resolve this issue are the following:
1. Paste the following filepath into your Start menu: C:\Users\%Userprofile%\AppData\Roaming\Sidekick\
2. Remove all files in the folder that opens up
3. Uninstall Sidekick (if you see two versions of the HubSpot Email add-in in your programs folder, please delete them both): http://sales.hubspot.com/knowledge/sidekick-getting-started/article/how-do-i-uninstall-sidekick
4. Reinstall the HubSpot add-in with this link: https://app.getsidekick.com/outlook/download
May 22, 2017 8:13 AM
Hey guys - I thought I'd add the below documentation as it might be helfpul. It contains information on which versions of IE/Edge HubSpot supports as well as how you can upgrade your current version.