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PowerFilmSolar
Contributor

Outlook Email Signature Issues

I recently created a HubSpot email signature and it looks like for someone receiving it in Outlook, but when they reply the signature distorts on their end and for the person they reply to.

 

Does anyone know how to fix this?

Screen Shot 2019-10-17 at 12.18.21 PM.png 

PowerFilmSolar
Contributor

Outlook Email Signature Issues

I feel your frustration. I have been trying to get someone to help me fix this for 6+ months. 

0 Upvotes
PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

@PowerFilmSolar  @jakelines  @LauraBDenton  @erinforourke , could you please confirm that the steps were when you try to configure it in the outlook client or they only did it on Gmail and when you compose a new email on outlook looks distorted?

 

With this information, we will be able to continue our investigation.

 

What we recommend  at the moment is to set up the HTML signature on the web client

 

Kindly,

 

Pam

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LauraBDenton
Member

Outlook Email Signature Issues

@PamH- I was trying to configure email signature in the Outlook client. 

0 Upvotes
PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

Hi @LauraBDenton ,

 

In order for our team to be able to investigate more, we would need more specific details, such as step by step for us to reproduce this in our end. 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Were you able to setup HTML signature on your web client?

 

Kindly,

 

Pam

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LauraBDenton
Member

Outlook Email Signature Issues

Hi @PamCotton - Screenshot attached. Icons are cut off. We set it up in the Outlook client. Outlook issue.JPG

TMagnusson
Participant

Outlook Email Signature Issues

I have the exact same issue. I've tried diffrent setups and templates. Office365 user.

LauraBDenton
Member

Outlook Email Signature Issues

Hi @PamCotton - here is what the issue looks like in Outlook on a Apple Macbookimage001.png

0 Upvotes
PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

Hello @LauraBDenton,

 

Thank you for the screenshots, I am working with our team and at the moment we will continue investigating more about it but there it’s not a current fix for this behavior.
The reason is that each specific mail client has a number of changes and updates that may affect the way the signature generator behaves. 
I will be updating this thread if there are any changes in the future about this.

 

Kindly,

Pam

 

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Leoprinting
Participant

Outlook Email Signature Issues

At our end, it is also many weeks that we are facing this issue. 

 

Some of our team uses Gmail where there is no problem, but many of our company needs to work with outlook. 

 

It is nice to see that Hubspot is doing something, but it is a pity that there is still no solution for the problem as I have created a signature again via de generator tool but the issues stay the same. Schermafbeelding 2020-08-03 om 15.45.14.png

TheColourSuite
Member

Outlook Email Signature Issues

Frustrated to read all these threads and realise that this has been going on for a while but not been resolved properly. I have exactly the same problem where it reads fine in apple mail but in 2 different versions of Outlook isn't working with the same cropping issues.

 

Please can you tell me how I can resolve this for the client?

 

Top version works brilliantly in apple mail.

 

Screen Shot apple_mail.pngScreen Shot outlook_mail.pngScreen Shot outlook_mail2.png

 

PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

Hi @TheColourSuite,

 

Currently, our team is investigating this, but there are no date plans in when it will be fixed.

The reason is that each specific mail client has a number of changes and updates that may affect the way the signature generator behaves. 

 

Once I have more information from the team I will continue updating this thread.

 

Thank you,

Pam

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0 Upvotes
davideprevosto
Member

Outlook Email Signature Issues

Unfortunately this problem doesn't have an easy solution, I've been trying for months (maybe ~1 year) to fix it myself, with no luck.

My suggestion is to use a simpler HTML signature. It's a pity, because your template is very beautiful.

 

0 Upvotes
TheColourSuite
Member

Outlook Email Signature Issues

Thank you for your feedback - such a shame. Very frustrating as works fine on my apple mail. 

 

Just wondered if anyone on this forum found an alternative email generator that works well in Outlook?

 

Many thanks in advance,

Louise

 

PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

@PowerFilmSolar  @jakelines @LauraBDenton @erinforourke,

 

Could you please confirm how is the signature being generated? Are you using the  https://www.hubspot.com/email-signature-generator

 

  1. If you experienced this issue please make to have updated to the latest version (Version 83.0.4103.97 (Official Build)) of chrome. If you’d like to know how to update chrome please use the guide here 
  2. Restart the browser.
  3. Copy the signature again, If you still experience the issue, please let us know.

Thank you,

 

Pam

 

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jakelines
Member

Outlook Email Signature Issues

Hi Pam,

 

I followed the steps you recommended, however, my Google Chrome has updated, relaunched to the newest version they have, which is:

 

Google Chrome is up to date
Version 83.0.4103.116 (Official Build) (64-bit)
 
Once relaunched, I tried to generate the signature again and still have the same problem. I've even reduced the image sizes to the min they can be (as there is no guidance from HubSpot on this issue). 
 
Just to clarify, on the HubSpot screen - when the signature is finished, it shows no errors - it's clean without any lines around the icons - see here:
Screenshot 2020-06-24 at 07.53.09.png
 
However, once copied and pasted, it appears like this:
Screenshot 2020-06-24 at 07.53.33.png
I've also tried to start from scratch by generating this in a different browser, Safari, and I got the exact same result - clean on the preview on the HubSpot web page, once copied and pasted, it has the lines.
 
PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

Hi @jakelines looks like there are two separate issues happening in your end correct?

 

For the icons with the lines that, this is a known issue that our team is currently working on, and I will update here once I have more information. 

 

Just to confirm are you still experiencing the same issue as the original thread that @PowerFilmSolar mentioned where your logo is distorted? If so, I informed our team and they are also investigating more about it. I will update here too. 

 

Kindly,

 

Pam

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0 Upvotes
JONES
Participant | Diamond Partner
Participant | Diamond Partner

Outlook Email Signature Issues

Any updates on these. This has been an issue for 3 years now with no fixes.

 

0 Upvotes
PamCotton
Community Manager
Community Manager

Outlook Email Signature Issues

Hi @PowerFilmSolar @jakelines Looking into that with our internal team and will let everybody know more in this post once I have more information about it.

 

Kindly,

Pam

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PowerFilmSolar
Contributor

Outlook Email Signature Issues

I'm using Spark on my mac. Looks like this issue appears when someone is using Outlook. Not sure why it's happening.

0 Upvotes
LauraBDenton
Member

Outlook Email Signature Issues

Sorry, I have not been able to find a solution either. 

0 Upvotes
PowerFilmSolar
Contributor

Outlook Email Signature Issues

Unfortunately, I haven't been able to figure it out. 

0 Upvotes