Our administrator and starter seat assignment has been removed

RBeers · ‎Jul 8, 2024

Everything was working until this morning. Last month we upgraded to the starter with a single seat paid a year in advance. It looks like our super admin has been removed although he (single seat designee and super admin) can still login and see some things. We can no longer respond to emails and our email campaign is no longer visible. It also appears our connection to Shopify has been removed. He also can't click on users or seats.

Rob

DianaGomez · ‎Feb 8, 2025

Hi @RBeers, and thanks @Jnix284 for the tag. 🙂

I see that you had this question a while ago, and I apologize for the delay in responding – sometimes messages can get lost in the mix. I just want to make sure that you’ve been able to resolve the issue you were facing. If not, please feel free to let me know, and I’ll gladly investigate further to provide a solution.

Thanks for your patience!

Diana

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Jnix284 · ‎Jul 8, 2024

Hi @RBeers I'm really sorry this has happened, the @CommunityTeam should be able to help.

If my reply answered your question please mark it as a solution to make it easier for others to find.

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