Orphaned account recovery

AWood3 · ‎Feb 7, 2023

Hello Hubspot,

I didn't see a good place to post this so it's going here.

We have an orphaned account from a company that we acquired several years ago that I am trying to get access to and subsequently delete. It is no longer a paid account so I don't seem to be able to reach out to support about it. I don't know what users had access to it so I'm not sure if there are still active email accounts where I can reset a password.

Please let me know how I should proceed or who I should talk to. Thank you!

AWood3 · ‎Feb 7, 2023

Thank you! I have submitted the post and look forward to a response from Support.

kvlschaefer · ‎Feb 7, 2023

Hi @AWood3,

Thanks for reaching out to the Community!

Can you submit the form at the very end of this article with all the required info? A member of the Support Team will be in touch to help. 🙂

Thank you!

Best,

Kristen

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