Not receiving verification code email

[ChairHubSpot]

I am not receiving the email with the verification code to log in. My email account (ebennett@bryantgrp.co) was not licensed when the first code was sent, so it likely bounced, and now will need to be reset. 

[JessicaBaskey · Accepted solution]

Hey @ChairHubSpot!

If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked future sends to that address.

This can usually be resolved by clearing the bounce on the backend, but since you might not have access to Support, I’d recommend flagging this for a community manager.

@Jaycee_Lewis are you able to help clear the bounce on ebennett@bryantgrp.co so they can receive the verification email?

Hope that gets things sorted!

Jess

[ChairHubSpot]

I'm still unable to log in and now it's two accounts: the emails are jmikalajunas@floridapeers.com & ebennett@bryantgrp.co. Can anyone please help me here? 

[Jaycee_Lewis · Accepted solution]

Hey, @ChairHubSpot 👋 I want to close the loop. Please let me know if I can help, and I'll dig in again. — Jaycee

[ChairHubSpot]

Thanks, Jaycee. I'm all set now.

[Victor_Becerra]

Hi @ChairHubSpot ,
Thank you for reaching out to the Community! And thank you @JessicaBaskey for the comments!
I'd like to invite some more community members who are also subject matter experts to join this conversation.
@RubenBurdin @RSmith0808 - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,

Victor

[ChairHubSpot]

A solution has been accepted, but I'm still not able to log in.

[JessicaBaskey · Accepted solution]

Hey @ChairHubSpot!

If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked future sends to that address.

This can usually be resolved by clearing the bounce on the backend, but since you might not have access to Support, I’d recommend flagging this for a community manager.

@Jaycee_Lewis are you able to help clear the bounce on ebennett@bryantgrp.co so they can receive the verification email?

Hope that gets things sorted!

Jess

[ChairHubSpot]

I'm still unable to access the account and this conversation has been marked as solution accepted. Can someone help?